{"id":2056,"date":"2026-06-23T13:30:10","date_gmt":"2026-06-23T13:30:10","guid":{"rendered":"https:\/\/b2b.serve.lt\/naudojimosi-taisykles\/"},"modified":"2026-09-15T19:39:30","modified_gmt":"2026-09-15T19:39:30","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/b2b.serve.lt\/en\/naudojimosi-taisykles\/","title":{"rendered":"Terms of use"},"content":{"rendered":"<div class=\"serve-policy\">\n<style>\n.serve-policy{font-family:'Roboto',Arial,sans-serif;color:#0f1d5b;max-width:820px;margin:0 auto;padding:60px 40px;box-sizing:border-box;-webkit-font-smoothing:antialiased;}\n.serve-policy *{box-sizing:border-box;}\n.serve-policy .sp-title{font-family:'Sofia Pro','Roboto',Arial,sans-serif;font-weight:900;font-size:32px;line-height:38.4px;color:#0f1d5b;margin:0 0 40px;}\n.serve-policy .sp-body{font-size:16px;line-height:24px;}\n.serve-policy .sp-body p{margin:0 0 12px;}\n.serve-policy .sp-hd{font-weight:700;margin:18px 0 10px;}\n.serve-policy .sp-item,.serve-policy .sp-bul{display:flex;gap:10px;margin:0 0 10px;align-items:baseline;}\n.serve-policy .sp-item .sp-n{flex:0 0 auto;min-width:54px;font-variant-numeric:tabular-nums;}\n.serve-policy .sp-bul .sp-n{flex:0 0 auto;min-width:18px;}\n.serve-policy .sp-item .sp-t,.serve-policy .sp-bul .sp-t{flex:1 1 auto;}\n.serve-policy .sp-man{margin:0 0 10px;}\n.serve-policy .lvl0{margin-left:0;}\n.serve-policy .lvl1{margin-left:28px;}\n.serve-policy .lvl2{margin-left:56px;}\n.serve-policy .lvl3{margin-left:84px;}\n.serve-policy .lvl4{margin-left:112px;}\n.serve-policy a{color:#0f1d5b;text-decoration:underline;}\n.serve-policy strong{font-weight:700;}\n.serve-policy .sp-tbl{border-collapse:collapse;width:100%;margin:16px 0;font-size:15px;}\n.serve-policy .sp-tbl td,.serve-policy .sp-tbl th{border:1px solid #8c919d;padding:8px 10px;vertical-align:top;text-align:left;}\n@media(max-width:980px){.serve-policy{padding:40px 20px;}.serve-policy .sp-title{font-size:24px;line-height:28.8px;}\n.serve-policy .lvl1{margin-left:16px;}.serve-policy .lvl2{margin-left:30px;}.serve-policy .lvl3{margin-left:44px;}.serve-policy .lvl4{margin-left:58px;}\n.serve-policy .sp-item .sp-n{min-width:46px;}}\n.serve-policy .sp-body{text-align:justify;}.serve-policy .sp-title,.serve-policy .sp-hd,.serve-policy .sp-kv-title{text-align:left;}.serve-policy table td,.serve-policy table th{text-align:left;}<\/style>\n<p class=\"sp-updated\">Last updated 2026-07-20<\/p>\n<h1 class=\"sp-title\">Terms of use<\/h1>\n<div class=\"sp-body\">\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">1.<\/span><span class=\"sp-t\"><strong>Definitions<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.1.<\/span><span class=\"sp-t\"><strong>Company \u2013 <\/strong>SERVE LT, UAB (legal entity code 135852715), with its registered office at Elniu str. 9-24, LT-08101, Vilnius, which owns the Website and the Link.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.2.<\/span><span class=\"sp-t\"><strong>Company services <\/strong>\u2013 the services provided to the Client on the Website of the Company, including but not limited to the possibility to search for Partners, to place an Order and\/or Time reservation, to create a Client account on the Website and to submit reviews about Specialists.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.3.<\/span><span class=\"sp-t\"><strong>Website<\/strong> \u2013 the Website belonging to the Company, available at the following addresses: <a href=\"http:\/\/www.serve.lt\/\">serve.lt<\/a>, <a href=\"http:\/\/www.serveonline.lt\/\">serveonline.lt<\/a>  and <a href=\"http:\/\/www.groziosalonas.lt\/\">groziosalonas.lt<\/a><strong> <\/strong>and on which the offers of Partners for the provision of Services are published, and where Clients have the possibility to place an Order or a Time reservation and to use other services of the Company.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.4.<\/span><span class=\"sp-t\"><strong>Link<\/strong> \u2013 a special Website link created for the Partner which the Partner may, at its own discretion, integrate into its own website and\/or digital media channels, giving Clients the possibility to order the services provided by the Partner remotely and independently.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.5.<\/span><span class=\"sp-t\"><strong>Client \u2013 <\/strong>a natural person who, using the Website or the Link, places an Order and\/or a Time reservation or otherwise uses the services of the Company.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.6.<\/span><span class=\"sp-t\"><strong>Services <\/strong>\u2013 the services provided by the Partner which the Client can select and order through the Website or the Link.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.7.<\/span><span class=\"sp-t\"><strong>Partner \u2013<\/strong> all service providers who offer their Services on the Website and\/or through the Link.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.8.<\/span><span class=\"sp-t\"><strong>Privacy policy \u2013 <\/strong>the document published on the Website which governs the purposes of personal data processing and other related matters and which forms an integral part of the personal data processing policy of the Company.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.9.<\/span><span class=\"sp-t\"><strong>Specialists \u2013<\/strong> the specific persons who provide the Services of the Partner.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.10.<\/span><span class=\"sp-t\"><strong>The Rules<\/strong> \u2013 these rules for the provision of Company services to Clients.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">1.11.<\/span><span class=\"sp-t\"><strong>Order and\/or Time reservation<\/strong> <strong>\u2013 <\/strong>the will expressed by the Client through the Website, including a reservation through the Link, to receive the Services of the selected Partner, whereby the Client selects a specific date and time for the provision of the Services, the Specialist and the Service.<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">2.<\/span><span class=\"sp-t\"><strong>General provisions<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">2.1.<\/span><span class=\"sp-t\"><strong>The Rules<\/strong> set out the conditions for using the <strong>Website<\/strong> and <strong>Company<\/strong> <strong>services <\/strong>and the <strong>Client<\/strong> and <strong>Company <\/strong>rights and obligations.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">2.2.<\/span><span class=\"sp-t\"><strong>The Rules<\/strong> are binding on the <strong>Client,<\/strong> <strong>Company<\/strong> and <strong>Partner<\/strong> (to the extent that they do not conflict with the agreements concluded between the <strong>Company<\/strong> and <strong>Partner<\/strong> ). Every <strong>Client<\/strong>\u00a0who wishes to use the <strong>Company<\/strong> <strong>services<\/strong>\u00a0must read these <strong>Rules<\/strong>. <strong>Client<\/strong>, by confirming that they have read the <strong>Rules<\/strong>, expresses the will to be bound by them and undertakes to comply with them. Consent to the <strong>Rules is<\/strong> expressed by the Client by ticking the relevant box when creating an account on the <strong>Website<\/strong> . <strong>The Client <\/strong>, if they do not agree to the <strong>Rules<\/strong>, has the right not to enter into an agreement with the <strong>Company<\/strong> for the provision of <strong>Company services<\/strong> , or may withdraw from an agreement already concluded, but in either of these cases the <strong>Client <\/strong>will no longer be able to use the <strong>Company services<\/strong>.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">2.3.<\/span><span class=\"sp-t\"><strong>The Rules<\/strong> are published publicly on the <strong>Website<\/strong>. <strong>The Company <\/strong>has the right to amend or supplement the <strong>Rules<\/strong>. <strong>Rules <\/strong>amendments or additions take effect from the day of their publication on the <strong>Website<\/strong> or from the date laid down in the <strong>Rules<\/strong>. <strong>The Company, <\/strong>taking into account the nature of the <strong>Website<\/strong> applies reasonable technical and organisational information security measures designed to protect the <strong>Website<\/strong> and the data processed on it against unlawful access, loss, destruction or alteration.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">2.4.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> is not a party to the service agreement concluded between the <strong>Partner<\/strong> and <strong>Client<\/strong>. <strong>The Company <\/strong>provides the possibility for the <strong>Partner on the Website<\/strong> or through the <strong>Link<\/strong> to offer its <strong>Services<\/strong>\u00a0by publishing the <strong>Services<\/strong> conditions for the provision of the Service (<strong>Services<\/strong> name, price and duration, indicating the <strong>Specialist<\/strong>\u00a0who will provide the <strong>Service<\/strong>), and for <strong>Clients<\/strong> \u2013 the possibility, using the <strong>Website<\/strong>, to place an <strong>Order<\/strong>, <strong>Time reservation<\/strong>, to manage the <strong>Order <\/strong>and to use other <strong>Company<\/strong> <strong>services.<\/strong> For this reason the <strong>The Company<\/strong> is not responsible for the proper performance of the agreement concluded between the <strong>Partner<\/strong> and <strong>Client<\/strong>, including but not limited to the existence of proper <strong>Partner<\/strong> and <strong>Client<\/strong> mutual communication, <strong>Partner <\/strong>the quality and deadlines of the services provided by the Partner, <strong>Partner<\/strong> the fees applied by the Partner, <strong>Services<\/strong> the price of the Service and similar matters. These issues or disputes are resolved by the <strong>Partner <\/strong>and <strong>Client <\/strong>directly between themselves.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">2.5.<\/span><span class=\"sp-t\">Use of the <strong>Company <\/strong>services is permitted for all natural persons who, in accordance with the procedure laid down in legal acts, have the right to enter into transactions and can assume the legal consequences arising from them. <strong>Client<\/strong>, by expressing consent to these <strong>Rules <\/strong>in the manner laid down in clause 2.2 of this section, also confirms that they meet the criterion laid down in this clause (2.5).<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">3.<\/span><span class=\"sp-t\"><strong>Conditions for the provision of Company services<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.1.<\/span><span class=\"sp-t\"><strong>Company services are provided to the Client<\/strong> in accordance with these <strong>Rules <\/strong>and the legal acts of the Republic of Lithuania. <strong>The Company <\/strong>makes reasonable efforts to ensure that the <strong>Client<\/strong> can use the <strong>Company <\/strong>services without disruption, however the <strong>The Company<\/strong> reserves the right to temporarily disable, in whole or in part, the <strong>Website<\/strong> or certain of its functions due to force majeure circumstances, technical failures, unlawful intrusion by <strong>Clients<\/strong> or third parties, or for other reasons.  <strong>Website <\/strong>operations or certain of its functions may be disrupted while the <strong>Company<\/strong> carries out <strong>Website <\/strong>maintenance work, or due to other circumstances beyond the <strong>Company<\/strong> control.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.2.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> will not be liable for damage or losses suffered by the <strong>Client <\/strong>or by third parties who are not in contractual relations with the <strong>Company <\/strong>where the damage or losses arose due to disruptions or breaches in the operation of the <strong>Website <\/strong>caused by system failures or cyber incidents, if such failures or cyber incidents arose in the absence of intent or gross negligence in the actions of the <strong>Company <\/strong>or were caused by the actions of the <strong>Client<\/strong> or of third parties who are not in contractual relations with the <strong>Company <\/strong>.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.3.<\/span><span class=\"sp-t\"><strong>Client<\/strong> is responsible for damage or losses that may be incurred by the <strong>Company<\/strong>, <strong>Partner<\/strong> or by third parties because the <strong>Client<\/strong> has breached these <strong>Rules<\/strong>\u00a0or has improperly or irresponsibly used the <strong>Company<\/strong> <strong>services<\/strong>. <strong>The Company<\/strong> is not liable for damage arising from the <strong>Client<\/strong> devices, software, internet connection or lack of antivirus protection used, or from other circumstances beyond the<strong> Company<\/strong> control.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.4.<\/span><span class=\"sp-t\"><strong>Client<\/strong> must ensure the confidentiality of the login details of their account and take all reasonable measures to prevent them from becoming known to third parties.<strong> The Client<\/strong> is prohibited from transferring, disclosing or otherwise enabling third parties to use their account or login details. <strong>Client<\/strong> is responsible for all actions performed using their account, except where they prove that the account was used unlawfully through no fault of their own. Having noticed or having reasonable grounds to suspect that their login details have become known to third parties or that their account is being used without authorisation, the <strong>Client<\/strong> must immediately change the password of their account and inform the <strong>Company,<\/strong> if such an event may affect the rights, legitimate interests or information security of the <strong>Website, the Company<\/strong> or other persons. <strong>Client<\/strong> assumes all risk and responsibility for the consequences arising from a breach of the obligations laid down in this clause, and undertakes to compensate the <strong>Company<\/strong> for the damage incurred as a result of such breaches, if it arose through the fault of the <strong>Client<\/strong> .<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.5.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> through the <strong>Website<\/strong> or the <strong>Link <\/strong>provides the possibility for <strong>The Client<\/strong> to select and order the <strong>Partner<\/strong> provided <strong>Services,<\/strong> as well as to manage their <strong>Orders<\/strong> or the <strong>Time reservations,<\/strong> to submit reviews about the <strong>Services<\/strong> and to rate <strong>Specialists<\/strong>, to subscribe to or cancel the <strong>Company<\/strong> newsletter subscription and to receive other Company services, depending on the <strong>Website<\/strong> functionality.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.6.<\/span><span class=\"sp-t\">Having placed an <strong>Order<\/strong> and reserved a time or a <strong>Specialist<\/strong>, <strong>Client<\/strong> will see in their account the <strong>Order confirmation <\/strong>(hereinafter \u2013 the <strong>Order confirmation<\/strong>), which confirms that a service agreement has been concluded between the <strong>Client<\/strong> and the selected <strong>Partner<\/strong> .<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.7.<\/span><span class=\"sp-t\">When ordering <strong>Services<\/strong>, <strong>The Client <\/strong>will be given the possibility to select a <strong>Partner<\/strong>, the specific <strong>Services, Specialists,<\/strong> dates and times provided by that Partner, and before confirming a specific <strong>Order<\/strong>, <strong>The Client <\/strong>will be given the possibility to check the <strong>Order conditions<\/strong>. <strong>Client <\/strong>has the possibility, in their <strong>Website<\/strong> account, to manage their <strong>Orders<\/strong> in accordance with the procedure and conditions laid down in these <strong>Rules<\/strong> .<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.8.<\/span><span class=\"sp-t\"><strong>Client<\/strong>, <strong>Website<\/strong> when submitting reviews about a <strong>Partner<\/strong> or the <strong>Specialist<\/strong>\u00a0must provide correct information and ensure that the content of the review relates only to the Services provided to the Client by the <strong>Partner<\/strong> or the <strong>Specialist<\/strong> who provided those <strong>Services.<\/strong>. It is prohibited to disseminate untrue or defamatory information, information that degrades the honour, dignity or reputation of another person or is otherwise insulting, or any other information that breaches the requirements of legal acts. Responsibility for the accuracy of the content of a review and its compliance with legal acts rests with the <strong>The Client<\/strong>. <strong>The Company<\/strong> has the right to remove reviews if they are published in breach of these <strong>Rules<\/strong> or of the requirements of legal acts.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.9.<\/span><span class=\"sp-t\"><strong>Client <\/strong>has the right at any time to stop using the <strong>Website<\/strong> and to delete their account. The <strong>Client <\/strong>may exercise this right by using the function in the account settings or by notifying the <strong>Company<\/strong> by e-mail at serve@serve.lt.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.10.<\/span><span class=\"sp-t\"><strong>Client<\/strong>, using the <strong>Website<\/strong>, has the right at any time to subscribe to or cancel the <strong>Company<\/strong> newsletter subscription. This right may be exercised through the account settings on the Website. The newsletter subscription may also be cancelled in the newsletter itself by clicking the unsubscribe link.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.11.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> has the right to terminate the provision of <strong>Company services<\/strong> to <strong>The Client<\/strong> without the latter being at fault, by notifying <strong>The Client <\/strong>by e-mail 30 calendar days in advance.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.12.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> has the right to block the <strong>Client<\/strong> account if the <strong>Client <\/strong>breaches these <strong>Rule<\/strong>s or legal acts, or if the Client otherwise, while using the<strong>\u00a0Website<\/strong>, endangers the rights and legitimate interests of the <strong>Company<\/strong>, <strong>Partner <\/strong>or of third parties. About the decision taken to block the <strong>Client<\/strong> account, <strong>The Company<\/strong> informs the <strong>Client <\/strong>within 14 calendar days from the date the decision was taken. <strong>The Company<\/strong> also has the right to block the <strong>Client<\/strong> account without prior warning for security reasons (in the event of a break-in, a cyber incident or suspected unlawful use).<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">3.13.<\/span><span class=\"sp-t\"><strong>The Client<\/strong>, when using the <strong>Website<\/strong> or the <strong>Company services<\/strong>, is prohibited from:<\/span><\/div>\n<div class=\"sp-item lvl2\"><span class=\"sp-n\">3.13.1.<\/span><span class=\"sp-t\">Use of the <strong>Website<\/strong> or its individual functions in a manner that may endanger the proper functioning or security of the Website or of its individual functions;<\/span><\/div>\n<div class=\"sp-item lvl2\"><span class=\"sp-n\">3.13.2.<\/span><span class=\"sp-t\"><strong>Website<\/strong> \u2013 creating an account in the name of another person without authorisation, or creating a fictitious account (an account created in the name of a non-existent person), using the account of another person, transferring your own account to another person, attempting to circumvent authentication or other security measures, or attempting to obtain unlawful access to the data of other users;<\/span><\/div>\n<div class=\"sp-item lvl2\"><span class=\"sp-n\">3.13.3.<\/span><span class=\"sp-t\">Performing any actions that may harm any persons, their rights or legitimate interests;<\/span><\/div>\n<div class=\"sp-item lvl2\"><span class=\"sp-n\">3.13.4.<\/span><span class=\"sp-t\">Without the written consent of the <strong>Company<\/strong> , copying, reproducing, publishing, distributing, using or otherwise infringing, in any form, by any means or in any way, the <strong>Company <\/strong>property rights to objects of intellectual property. <strong>Client<\/strong> is informed that the Website, its design and content, the Website domains, the rights to copyright objects and trademarks used by the <strong>Company<\/strong> in providing its services belong to the <strong>Company<\/strong> and <strong>Client<\/strong>, using the <strong>Website<\/strong> or the <strong>Company<\/strong> <strong>services,<\/strong> does not acquire any rights to the <strong>Company <\/strong>intellectual property objects.<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">4.<\/span><span class=\"sp-t\"><strong>Security of the Client account and login<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">4.1.<\/span><span class=\"sp-t\"><strong>Client<\/strong> must use only an account created in their own name and may not transfer the right to use their account to third parties.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">4.2.<\/span><span class=\"sp-t\"><strong>Client<\/strong> is responsible for the confidentiality of their account login details and undertakes to take all reasonable measures to prevent the login details from becoming known to third parties.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">4.3.<\/span><span class=\"sp-t\">Having noticed or having reasonable grounds to suspect that their account is being used without authorisation or that their login details have become known to third parties, the <strong>Client<\/strong> must immediately change their password and inform the <strong>Company.<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">4.4.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> has the right to temporarily restrict or suspend access to the <strong>Client<\/strong> account if it is established or reasonably suspected that the account is being used in breach of these <strong>Rules <\/strong>or that there is a threat to the security of the Website or of the data processed on it.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">4.5.<\/span><span class=\"sp-t\">If <strong>Website<\/strong> multi-factor authentication (MFA) is implemented, the <strong>Client<\/strong> undertakes to use it.<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">5.<\/span><span class=\"sp-t\"><strong>Conditions for the provision of Partner services <\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">5.1.<\/span><span class=\"sp-t\"><strong>Website<\/strong> and <strong>the Link<\/strong> specified <strong>Partner<\/strong> has undertaken to provide the <strong>Services on the Website<\/strong> under the conditions specified, i.e. on the available dates and hours, ensuring: (1) that the service will be provided by the specified <strong>Specialist<\/strong>, (2) at the price published on the <strong>Website<\/strong> and (3) for the <strong>Services <\/strong>duration of provision. <strong>Services<\/strong> descriptions may differ slightly from the actual <strong>Partner<\/strong> provided <strong>Services<\/strong>, since each <strong>Partner provides the Services<\/strong> having individually assessed the <strong>Client<\/strong> situation or needs. <strong>The Company<\/strong> does not set the <strong>Partners<\/strong> offered <strong>Services<\/strong> provision conditions and does not influence them in any way. <strong>The Company <\/strong>also does not check whether the <strong>Partners<\/strong> hold the licences, qualifications and permits required for the provision of the <strong>Services <\/strong>or whether the <strong>Partners <\/strong>meet other requirements laid down in legal acts for them or for their activities.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">5.2.<\/span><span class=\"sp-t\">Responsibility for the quality of provision of the <strong>Services<\/strong> , their compliance with the <strong>Website<\/strong> published <strong>Services<\/strong> provision conditions and with the requirements of legal acts, and for safety, rests with the <strong>Partner<\/strong>. The <strong>Partner <\/strong>is also liable for damage caused by its actions to the <strong>Client.<\/strong> <strong>Client <\/strong>undertakes, before the start of provision of the <strong>Services<\/strong> , to inform the <strong>Partner <\/strong>about any circumstances that may affect the quality of the <strong>Services<\/strong> or personal safety (for example, to inform about health condition, special needs and similar matters). If this obligation is not complied with, the <strong>Partner <\/strong>may not be liable for damage caused to the health of a person. When providing data, the Client must assess the scope of the data provided and must not provide excessive health or other sensitive data, except where this is necessary in order to provide the Service.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">5.3.<\/span><span class=\"sp-t\">In the event of a dispute regarding the <strong>Services <\/strong>quality, damage caused to the <strong>The Client<\/strong> or improper performance of the obligations of the <strong>Partner <\/strong>when providing <strong>Services to the Client<\/strong>, <strong>Client<\/strong> must submit the complaint or claim directly to the <strong>Services <\/strong>provider <strong>Partner<\/strong>.<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">6.<\/span><span class=\"sp-t\"><strong>Payment for services <\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">6.1.<\/span><span class=\"sp-t\"><strong>Website<\/strong> and <strong>the Link<\/strong> specified <strong>Services<\/strong> price is set by the <strong>Partner<\/strong>.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">6.2.<\/span><span class=\"sp-t\"><strong>Client<\/strong> pays for the <strong>Services<\/strong> in accordance with the procedure and time limits set by the <strong>Partner<\/strong> .  <strong>The Company does not administer the<\/strong> payments made by the Client to <strong>Partners<\/strong> and does not provide payment intermediation services. For this reason, on all matters relating to payment for the <strong>Services<\/strong> or to the issuing of documents confirming payment, the <strong>Client <\/strong>must contact directly the <strong>Partner.<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">6.3.<\/span><span class=\"sp-t\"><strong>Partners<\/strong> have the right to change the <strong>Services<\/strong> prices at any time, therefore the <strong>Client<\/strong>, before placing an <strong>Order<\/strong> or a T<strong>ime reservation,<\/strong> must be attentive and careful when reading the <strong>Services<\/strong> provision conditions.<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">7.<\/span><span class=\"sp-t\"><strong>Management of Orders<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">7.1.<\/span><span class=\"sp-t\"><strong>In the account created by the Client on the Website<\/strong> the Client can manage confirmed <strong>Orders<\/strong> or the <strong>Time reservations<\/strong>, changing the date, time or <strong>Specialist<\/strong>, and the <strong>Client<\/strong> has the right to cancel the <strong>Order <\/strong>under the conditions set out below.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">7.2.<\/span><span class=\"sp-t\"><strong>Client<\/strong>who wishes to change or cancel an <strong>Order<\/strong> or the <strong>Time reservation<\/strong>\u00a0may do so at any time through their account on the <strong>Website<\/strong> or the <strong>the Link<\/strong>. <strong>The Com<\/strong>pany warns that the Partner may apply an Order or <strong>Time reservation<\/strong> cancellation fee or a similar fee. For smooth management of an <strong>Order <\/strong>or the <strong>Time reservation<\/strong> when moving the <strong>Services <\/strong>provision date or time, <strong>The Company<\/strong> recommends that the <strong>The Client <\/strong>contact directly the <strong>Partner<\/strong>, since the <strong>Partner<\/strong> possibilities to change the reservation time will depend on their workload.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">7.3.<\/span><span class=\"sp-t\"><strong>Partners<\/strong> have the right not to provide the possibility to cancel an Order or a <strong>Time reservation<\/strong>. About such restrictions the <strong>Client <\/strong> is informed before submitting an <strong>Order<\/strong> or the<strong> Time reservation<\/strong> .<\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">8.<\/span><span class=\"sp-t\"><strong>Procedure for submitting complaints<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">8.1.<\/span><span class=\"sp-t\"><strong>Client<\/strong> has the right to submit to the <strong>Company<\/strong> requests, comments and complaints relating to the <strong>Company services<\/strong>. Complaints and requests must be sent by e-mail to serve@serve.lt.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">8.2.<\/span><span class=\"sp-t\">In the complaint the <strong>Client<\/strong>  must provide data enabling the <strong>Client <\/strong>to be identified and contacted (name, surname, e-mail address or correspondence address), as well as the subject of the complaint or request, the circumstances on which the complaint or request is based, and the date.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">8.3.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> examines a complaint that meets the requirements laid down in these <strong>Rules<\/strong> no later than within 30 days from the date of its receipt and informs the <strong>Client<\/strong> about the decision taken by e-mail or by registered letter. If the data or information provided in the complaint of the <strong>Client<\/strong> needs to be supplemented, the <strong>The Company <\/strong>asks the person who submitted the complaint, before the date of examination of the complaint, to supplement it or to remedy other shortcomings that prevent the <strong>Company<\/strong> from examining the complaint. The time taken to provide additional <strong>Clients <\/strong>explanations extends the period for examining the complaint by a period of no less than 10 calendar days.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">8.4.<\/span><span class=\"sp-t\"><strong>The Company<\/strong> does not examine complaints and requests and does not respond to such enquiries if they are not related to the Website or to the <strong>Company services<\/strong>, and also if,<strong> <\/strong>when submitting requests or complaints, the requirements of these <strong>Rules<\/strong> are not complied with.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">8.5.<\/span><span class=\"sp-t\">Complaints, requests or claims relating to the <strong>provision of Partner Services<\/strong> to <strong>The Client<\/strong>, must be submitted by the latter directly to the <strong>Services <\/strong>provider <strong>Partner.<\/strong><\/span><\/div>\n<div class=\"sp-item lvl0\"><span class=\"sp-n\">9.<\/span><span class=\"sp-t\"><strong>Final provisions<\/strong><\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">9.1.<\/span><span class=\"sp-t\"><strong>The Company processes the personal data of Clients<\/strong> in accordance with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\/46\/EC (General Data Protection Regulation), and with other applicable legal acts. <strong>Company <\/strong>processing of the <strong>Client<\/strong> personal data is governed by the <strong>Company <\/strong>Privacy Policy, which is published on the <strong>Website<\/strong>.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">9.2.<\/span><span class=\"sp-t\">The legal relations arising between the <strong>Company <\/strong>and <strong>Client<\/strong>, are governed by the law of the Republic of Lithuania. Disputes arising between the <strong>Company<\/strong> and <strong>Client<\/strong>, are settled by negotiation, and failing agreement \u2013 in dispute resolution institutions in accordance with the procedure laid down in the legal acts of the Republic of Lithuania.<\/span><\/div>\n<div class=\"sp-item lvl1\"><span class=\"sp-n\">9.3.<\/span><span class=\"sp-t\"><strong>Client<\/strong> is a consumer, and therefore, if they consider that the <strong>The Company <\/strong>has infringed the <strong>Client<\/strong> rights, the <strong>Client<\/strong>\u00a0must first submit a complaint or claim to the <strong>Company <\/strong>in accordance with the procedure and conditions laid down in these <strong>Rules<\/strong> in the manner laid down. If they disagree with the <strong>Company <\/strong>response, <strong>Client<\/strong> has the right, in accordance with the procedure laid down by law, to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, +370 5 2626751, www.vvtat.lt) or to fill in a request form on the Online Dispute Resolution platform at http:\/\/ec.europa.eu\/odr\/.<\/span><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Paskutin\u012f kart\u0105 atnaujinta 2026-07-20 Naudojimosi taisykl\u0117s 1.S\u0105vokos 1.1.Bendrov\u0117 \u2013 SERVE LT, UAB (juridinio asmens kodas 135852715), kurios buvein\u0117 yra Elni\u0173 g. 9-24, LT-08101, Vilnius, ir kuriai priklauso Interneto svetain\u0117 bei Nuoroda. 1.2.Bendrov\u0117s paslaugos \u2013 Bendrov\u0117s Interneto svetain\u0117je teikiamos paslaugos Klientui, \u012fskaitant, bet neapsiribojant galimyb\u0117 atlikti Partneri\u0173 paie\u0161k\u0105, pateikti U\u017esakym\u0105 ir (ar) Laiko rezervacij\u0105, susikurti Kliento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2056","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/pages\/2056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/comments?post=2056"}],"version-history":[{"count":6,"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/pages\/2056\/revisions"}],"predecessor-version":[{"id":2274,"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/pages\/2056\/revisions\/2274"}],"wp:attachment":[{"href":"https:\/\/b2b.serve.lt\/en\/wp-json\/wp\/v2\/media?parent=2056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}