1.Definitions
1.1.Company – SERVE LT, UAB (legal entity code 135852715), with its registered office at Elniu str. 9-24, LT-08101, Vilnius, which owns the Website and the Link.
1.2.Company services – the services provided to the Client on the Website of the Company, including but not limited to the possibility to search for Partners, to place an Order and/or Time reservation, to create a Client account on the Website and to submit reviews about Specialists.
1.3.Website – tai Bendrovei priklausanti Interneto svetainė, pasiekiama adresais: serve.lt, serveonline.lt ir groziosalonas.lt ir kurioje talpinami Partnerių pasiūlymai dėl Paslaugų teikimo, o Klientai turi galimybę atlikti Užsakymą arba Laiko rezervaciją ir naudotis kitomis Bendrovės paslaugomis.
1.4.Link – a special Website link created for the Partner which the Partner may, at its own discretion, integrate into its own website and/or digital media channels, giving Clients the possibility to order the services provided by the Partner remotely and independently.
1.5.Klientas - a natural person who, using the Website or the Link, places an Order and/or a Time reservation or otherwise uses the services of the Company.
1.6.Services – Partnerio teikiamos paslaugos, kurias Klientas gali pasirinkti ir užsakyti per Interneto svetainę ar Nuorodą.
1.7.Partneris - all service providers who offer their Services on the Website and/or through the Link.
1.8.Privacy policy – the document published on the Website which governs the purposes of personal data processing and other related matters and which forms an integral part of the personal data processing policy of the Company.
1.9.Specialists – the specific persons who provide the Services of the Partner.
1.10.The Rules – these rules for the provision of Company services to Clients.
1.11.Užsakymas ir (ar) Laiko rezervacija – the will expressed by the Client through the Website, including a reservation through the Link, to receive the Services of the selected Partner, whereby the Client selects a specific date and time for the provision of the Services, the Specialist and the Service.
2.General provisions
2.1.The Rules set out the conditions for using the Website and Company services and the Client and Company rights and obligations.
2.2.The Rules are binding on the Klientui, Bendrovei and Partner (to the extent that they do not conflict with the agreements concluded between the Company and Partner ). Every Client who wishes to use the Company services must read these Rules. Client, by confirming that they have read the Rules, išreiškia valią būti jų saistomas ir įsipareigoja jų laikytis. Sutikimą su Rules is expressed by the Client by ticking the relevant box when creating an account on the Website . The Client , if they do not agree to the Rules, has the right not to enter into an agreement with the Company for the provision of Company services , or may withdraw from an agreement already concluded, but in either of these cases the Client will no longer be able to use the Company services.
2.3.The Rules are published publicly on the Website. The Company has the right to amend or supplement the Rules. Rules amendments or additions take effect from the day of their publication on the Website or from the date laid down in the Rules. The Company, taking into account the nature of the Website applies reasonable technical and organisational information security measures designed to protect the Website and the data processed on it against unlawful access, loss, destruction or alteration.
2.4.The Company is not a party to the service agreement concluded between the Partner and Client. The Company provides the possibility for the Partner on the Website or through the Link to offer its Services by publishing the Services conditions for the provision of the Service (Services name, price and duration, indicating the Specialist who will provide the Service), and for Clients - galimybę, naudojantis Website, to place an Order, Time reservation, to manage the Order and to use other Bendrovės paslaugomis. For this reason the The Company is not responsible for the proper performance of the agreement concluded between the Partner and Client, including but not limited to the existence of proper Partner and Client mutual communication, Partner the quality and deadlines of the services provided by the Partner, Partner the fees applied by the Partner, Services the price of the Service and similar matters. These issues or disputes are resolved by the Partner and Client directly between themselves.
2.5.Use of the Company services is permitted for all natural persons who, in accordance with the procedure laid down in legal acts, have the right to enter into transactions and can assume the legal consequences arising from them. Client, by expressing consent to these Rules in the manner laid down in clause 2.2 of this section, also confirms that they meet the criterion laid down in this clause (2.5).
3.Conditions for the provision of Company services
3.1.Company services are provided to the Client in accordance with these Rules and the legal acts of the Republic of Lithuania. The Company makes reasonable efforts to ensure that the Client can use the Company services without disruption, however the The Company reserves the right to temporarily disable, in whole or in part, the Website or certain of its functions due to force majeure circumstances, technical failures, unlawful intrusion by Clients or third parties, or for other reasons. Website operations or certain of its functions may be disrupted while the Company carries out Website maintenance work, or due to other circumstances beyond the Company control.
3.2.The Company will not be liable for damage or losses suffered by the Client or by third parties who are not in contractual relations with the Company where the damage or losses arose due to disruptions or breaches in the operation of the Website caused by system failures or cyber incidents, if such failures or cyber incidents arose in the absence of intent or gross negligence in the actions of the Company or were caused by the actions of the Client or by third parties who are not in contractual relations with the Company .
3.3.Client is responsible for damage or losses that may be incurred by the Company, Partner or by third parties because the Client has breached these Rules or has improperly or irresponsibly used the Company services. The Company is not liable for damage arising from the Client devices, software, internet connection or lack of antivirus protection used, or from other circumstances beyond the Company control.
3.4.Client must ensure the confidentiality of the login details of their account and take all reasonable measures to prevent them from becoming known to third parties. The Client is prohibited from transferring, disclosing or otherwise enabling third parties to use their account or login details. Client is responsible for all actions performed using their account, except where they prove that the account was used unlawfully through no fault of their own. Having noticed or having reasonable grounds to suspect that their login details have become known to third parties or that their account is being used without authorisation, the Client must immediately change the password of their account and inform the Company, if such an event may affect the rights, legitimate interests or information security of the Website, the Company or other persons. Client assumes all risk and responsibility for the consequences arising from a breach of the obligations laid down in this clause, and undertakes to compensate the Company for the damage incurred as a result of such breaches, if it arose through the fault of the Client .
3.5.The Company through the Website or the Link provides the possibility for The Client to select and order the Partner provided Services, as well as to manage their Orders or the Time reservations, to submit reviews about the Services and to rate Specialists, to subscribe to or cancel the Company newsletter subscription and to receive other Company services, depending on the Website functionality.
3.6.Having placed an Order and reserved a time or a Specialist, Client will see in their account the Order confirmation (hereinafter – the Order confirmation), kuris patvirtina, kad tarp Client and the selected Partner .
3.7.When ordering Services, The Client will be given the possibility to select a Partner, the specific Services, Specialists, dates and times provided by that Partner, and before confirming a specific Order, The Client will be given the possibility to check the Order conditions. Client has the possibility, in their Website account, to manage their Orders in accordance with the procedure and conditions laid down in these Rules .
3.8.Client, Website when submitting reviews about a Partner or the Specialist must provide correct information and ensure that the content of the review relates only to the Services provided to the Client by the Partner or the Specialist who provided those Services.. It is prohibited to disseminate untrue or defamatory information, information that degrades the honour, dignity or reputation of another person or is otherwise insulting, or any other information that breaches the requirements of legal acts. Responsibility for the accuracy of the content of a review and its compliance with legal acts rests with the The Client. The Company has the right to remove reviews if they are published in breach of these Rules or of the requirements of legal acts.
3.9.Client has the right at any time to stop using the Website and to delete their account. The Client may exercise this right by using the function in the account settings or by notifying the Company by e-mail at serve@serve.lt.
3.10.Client, using the Website, has the right at any time to subscribe to or cancel the Company newsletter subscription. This right may be exercised through the account settings on the Website. The newsletter subscription may also be cancelled in the newsletter itself by clicking the unsubscribe link.
3.11.The Company has the right to terminate the provision of Company services to The Client without the latter being at fault, by notifying The Client by e-mail 30 calendar days in advance.
3.12.The Company has the right to block the Client account if the Client breaches these Rules or legal acts, or if the Client otherwise, while using the Website, endangers the rights and legitimate interests of the Company, Partner or of third parties. About the decision taken to block the Client account, The Company informs the Client within 14 calendar days from the date the decision was taken. The Company also has the right to block the Client account without prior warning for security reasons (in the event of a break-in, a cyber incident or suspected unlawful use).
3.13.The Client, when using the Website or the Company services, is prohibited from:
3.13.1.Use of the Website or its individual functions in a manner that may endanger the proper functioning or security of the Website or of its individual functions;
3.13.2.Website – creating an account in the name of another person without authorisation, or creating a fictitious account (an account created in the name of a non-existent person), using the account of another person, transferring your own account to another person, attempting to circumvent authentication or other security measures, or attempting to obtain unlawful access to the data of other users;
3.13.3.Performing any actions that may harm any persons, their rights or legitimate interests;
3.13.4.Without the written consent of the Company , copying, reproducing, publishing, distributing, using or otherwise infringing, in any form, by any means or in any way, the Company property rights to objects of intellectual property. Client is informed that the Website, its design and content, the Website domains, the rights to copyright objects and trademarks used by the Company in providing its services belong to the Company and Client, using the Website or the Bendrovės paslaugomis, does not acquire any rights to the Company intellectual property objects.
4.Security of the Client account and login
4.1.Client must use only an account created in their own name and may not transfer the right to use their account to third parties.
4.2.Client is responsible for the confidentiality of their account login details and undertakes to take all reasonable measures to prevent the login details from becoming known to third parties.
4.3.Having noticed or having reasonable grounds to suspect that their account is being used without authorisation or that their login details have become known to third parties, the Client must immediately change their password and inform the Company.
4.4.The Company has the right to temporarily restrict or suspend access to the Client account if it is established or reasonably suspected that the account is being used in breach of these Rules or that there is a threat to the security of the Website or of the data processed on it.
4.5.If Website multi-factor authentication (MFA) is implemented, the Client undertakes to use it.
5.Conditions for the provision of Partner services
5.1.Website and the Link specified Partner has undertaken to provide the Paslaugas Interneto svetainėje under the conditions specified, i.e. on the available dates and hours, ensuring: (1) that the service will be provided by the specified Specialist, (2) už Website and (3) for the Services duration of provision. Services descriptions may differ slightly from the actual Partner provided Services, since each Partner provides the Services having individually assessed the Client situation or needs. The Company does not set the Partners offered Services provision conditions and does not influence them in any way. The Company also does not check whether the Partners hold the licences, qualifications and permits required for the provision of the Services or whether the Partners meet other requirements laid down in legal acts for them or for their activities.
5.2.Responsibility for the quality of provision of the Services , their compliance with the Website published Services provision conditions and with the requirements of legal acts, and for safety, rests with the Partner. The Partner is also liable for damage caused by its actions to the Klientui. Klientas undertakes, before the start of provision of the Services , to inform the Partner about any circumstances that may affect the quality of the Services or personal safety (for example, to inform about health condition, special needs and similar matters). If this obligation is not complied with, the Partner may not be liable for damage caused to the health of a person. When providing data, the Client must assess the scope of the data provided and must not provide excessive health or other sensitive data, except where this is necessary in order to provide the Service.
5.3.In the event of a dispute regarding the Services quality, damage caused to the The Client or improper performance of the obligations of the Partner when providing Services to the Client, Client must submit the complaint or claim directly to the Services provider Partner.
6.Payment for services
6.1.Website and the Link specified Services price is set by the Partner.
6.2.Client pays for the Services in accordance with the procedure and time limits set by the Partner . The Company does not administer the payments made by the Client to Partners and does not provide payment intermediation services. For this reason, on all matters relating to payment for the Services or to the issuing of documents confirming payment, the Client must contact directly the Partner.
6.3.Partners have the right to change the Services prices at any time, therefore the Client, before placing an Order or a Time reservation, must be attentive and careful when reading the Services provision conditions.
7.Management of Orders
7.1.In the account created by the Client on the Website the Client can manage confirmed Orders or the Time reservations, changing the date, time or Specialist, and the Client has the right to cancel the Order under the conditions set out below.
7.2.Clientwho wishes to change or cancel an Order or the Time reservation may do so at any time through their account on the Website or the the Link. The Company warns that the Partner may apply an Order or Time reservation cancellation fee or a similar fee. For smooth management of an Order or the Time reservation when moving the Services provision date or time, The Company recommends that the The Client contact directly the Partner, since the Partner possibilities to change the reservation time will depend on their workload.
7.3.Partners have the right not to provide the possibility to cancel an Order or a Time reservation. About such restrictions the Client is informed before submitting an Order or the Time reservation .
8.Procedure for submitting complaints
8.1.Client has the right to submit to the Company requests, comments and complaints relating to the Company services. Skundai ir prašymai turi būti siunčiami elektroniniu paštu adresu serve@serve.lt.
8.2.In the complaint the Client must provide data enabling the Client to be identified and contacted (name, surname, e-mail address or correspondence address), as well as the subject of the complaint or request, the circumstances on which the complaint or request is based, and the date.
8.3.The Company examines a complaint that meets the requirements laid down in these Rules no later than within 30 days from the date of its receipt and informs the Client about the decision taken by e-mail or by registered letter. If the data or information provided in the complaint of the Client needs to be supplemented, the The Company asks the person who submitted the complaint, before the date of examination of the complaint, to supplement it or to remedy other shortcomings that prevent the Company from examining the complaint. The time taken to provide additional Clients explanations extends the period for examining the complaint by a period of no less than 10 calendar days.
8.4.The Company does not examine complaints and requests and does not respond to such enquiries if they are not related to the Website or to the Company services, taip pat jeigu teikiant prašymus ar skundus yra nesilaikoma šių Rules are not complied with.
8.5.Complaints, requests or claims relating to the provision of Partner Services to The Client, must be submitted by the latter directly to the Services provider Partner.
9.Final provisions
9.1.The Company processes the personal data of Clients in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and with other applicable legal acts. Company processing of the Client personal data is governed by the Company Privacy Policy, which is published on the Website.
9.2.The legal relations arising between the Company and Client, are governed by the law of the Republic of Lithuania. Disputes arising between the Company and Client, sprendžiami derybų būdu, o nepavykus susitarti - ginčų nagrinėjimo institucijose Lietuvos Respublikos teisės aktuose nustatyta tvarka.
9.3.Client is a consumer, and therefore, if they consider that the The Company has infringed the Client rights, the Client must first submit a complaint or claim to the Company in accordance with the procedure and conditions laid down in these Rules in the manner laid down. If they disagree with the Company response, Client has the right, in accordance with the procedure laid down by law, to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, +370 5 2626751, www.vvtat.lt) or to fill in a request form on the Online Dispute Resolution platform at http://ec.europa.eu/odr/.
